Terms of service
Terms of service
Overview
This website is operated by luur.
Throughout the site, the terms “we”, “us” and “our” refer to luur.
By visiting our website or purchasing something from us, you agree to these Terms of Service, together with the policies and information referred to within them.
Please read these terms before using our website or placing an order.
Nothing in these terms affects your statutory rights as a consumer.
1. About us
This website and the luur brand are operated by KLM CONSULTING LTD trading as luur.
Company number: 17020613
Registered office:
66 Paul Street
London
EC2A 4NA
United Kingdom
You can contact us at:
hello@weareluur.com
+44 7868 278645
2. Our products
We make reasonable efforts to ensure product descriptions, photographs, ingredients, sizes and other information on our website are accurate.
Colours and product appearance may vary slightly depending on your screen, lighting or production variation.
Product packaging may occasionally change without affecting the product itself.
3. Orders
When you place an order, you are making an offer to purchase the products in your basket.
You will receive an order confirmation by email. A contract between you and us is formed when we accept your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- an item is unavailable
- payment has not been authorised
- we identify an obvious pricing or product-information error
- we reasonably suspect fraud or misuse
If we cancel an order after payment has been taken, we will refund the amount paid.
UK online-selling rules require sellers to confirm contracts in a form the customer can keep, such as email. GOV.UK
4. Prices and payment
Prices are shown in pounds sterling (£).
The total price of your order, including applicable delivery charges, will be shown before you complete payment.
You must provide accurate billing and payment information.
Available payment methods are shown at checkout.
5. Delivery
Our current delivery options, prices and estimated timings are set out in our Shipping Policy.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
If we become aware of a significant delay affecting your order, we will contact you.
6. Returns and cancellations
Our return and cancellation terms are set out in our Returns & Refunds Policy.
Nothing in these terms limits your statutory rights, including rights relating to faulty, damaged or misdescribed goods.
7. Product use
Please use products in accordance with the instructions provided on the product, packaging or website.
Where we recommend testing a product on an inconspicuous area first, you should follow that advice.
Garments, dyes, finishes and materials vary, particularly with vintage and secondhand clothing, so results may vary depending on the item being treated.
Nothing in our garment-care guidance replaces a garment manufacturer’s specific care instructions where those instructions are relevant to the item.
8. Website content
The content on this website is provided for general information and product guidance.
We aim to keep information accurate and up to date, but we do not guarantee that every page will always be completely error-free.
9. Intellectual property
The luur name, branding, website content, photographs, graphics, product copy and other original material on this website belong to us or are used with permission.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, distribute or commercially exploit our content without permission.
10. Third-party services
Our website may use or link to services operated by third parties, including payment providers, delivery providers and other technology services.
Those services may be subject to their own terms and privacy policies.
11. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase.
12. Changes to these terms
We may update these Terms of Service from time to time.
The version that applies to your order is the version in force when you place that order.
13. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have rights under the laws applicable where you live.
14. Contact
If you have any questions about these terms, contact: